Zoo Med Turtle Dock Zoo Med

Prompt Shipping and professional packaging

Our long-standing relationship with UPS FedEx DHL and other carriers around the world gives us the ability to provide a range of shipping services. Our warehouse personnel is highly-skilled and will package your items according to our precise and exact specifications. Your goods are thoroughly checked and properly secured before shipping. Everyday, we send to thousands of clients in different countries. This shows that we're committed to be the largest retailer online in the world. The warehouses are located located in Europe as much as they are in the USA.

Note: Orders that contain more than one item will be assigned a distinct processing time for each item.

Prior to shipping We will inspect thoroughly the items you have ordered. The majority of orders will be sent within 48 hours. The delivery time is estimated to be between three and seven days.

Returns

The inventory is always changing and we do not completely manage it due to the fact that many stakeholders are involved, including our factory and warehouse. The actual stock levels can fluctuate at any point. Please understand it may happen that your order may be out of stock once the order has been placed.

Our policy is valid for 30 days. Unfortunately, if thirty days have passed from the date you purchased the item, we cannot offer you a return or exchange.

Your item must be in its original packaging and be unused. It should also be in the original package.